Privacy Policy

Last Updated: 16 October 2026

Illawarra Fireworks is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact our team or enquire about our fireworks services.

We respect your privacy and aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

1. Information We Collect

We may collect personal information when you contact us, submit an enquiry, request a quote or use our website.

The information we collect may include:

  • Personal Details: Your name, email address, telephone number and other contact information.
  • Event Information: Details about your event, including location, date, event type and fireworks display requirements.
  • Enquiry Information: Messages, questions and other information submitted through our website or communicated directly to our team.
  • Website Usage Information: Technical information such as IP addresses, browser types, device information and website activity collected through cookies or similar technologies.

We only collect personal information that is reasonably necessary for our business activities or otherwise permitted by law.

2. How We Collect Information

We may collect personal information through:

  • Contact forms and quote requests submitted through our website.
  • Telephone calls, emails and direct correspondence.
  • Enquiries about fireworks displays, event services and equipment rentals.
  • Interactions with our social media pages.
  • Cookies and website analytics technologies, where used.

Where practical, we collect personal information directly from you.

3. How We Use Your Information

Illawarra Fireworks may use personal information for the following purposes:

  • Responding to enquiries and providing quotations.
  • Planning, coordinating and delivering fireworks displays and related services.
  • Communicating with customers about event arrangements, bookings and service requirements.
  • Managing customer relationships and business records.
  • Improving our website, services and customer experience.
  • Maintaining the security and functionality of our website.
  • Meeting applicable legal, regulatory and safety requirements.

We will not use your personal information for unrelated purposes unless you have consented or the use is otherwise permitted or required by law.

4. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share personal information with trusted third parties where reasonably necessary to provide our services, including:

  • Event organisers, venues and contractors involved in coordinating your fireworks display.
  • Technology providers supporting our website, email communications and business operations.
  • Professional advisers and service providers assisting with legitimate business activities.
  • Government authorities, regulatory bodies or emergency services where disclosure is required or authorised by law.

We take reasonable steps to ensure personal information is handled securely and appropriately when shared with third parties.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand visitor activity and enhance the browsing experience.

Cookies may be used to:

  • Support website functionality and performance.
  • Understand how visitors navigate and interact with our website.
  • Identify technical issues and improve website usability.
  • Measure website traffic and engagement.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how some website features operate.

6. Storage and Security of Personal Information

Illawarra Fireworks takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information may be stored in secure electronic systems, email accounts and business records used to manage customer enquiries and services.

We retain personal information only for as long as reasonably necessary for our business activities, legal obligations or other lawful purposes. When information is no longer required, we take reasonable steps to securely delete or de-identify it where appropriate.

While we take reasonable security precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Overseas Disclosure of Information

Some third-party technology providers used for website hosting, email communications or analytics may process or store information outside Australia.

Where personal information is disclosed to an overseas recipient, we will take reasonable steps required under applicable Australian privacy laws to protect that information.

The countries involved will depend on the third-party services used by our business.

8. Accessing and Correcting Your Information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or outdated.

To make a request, please contact us using the details provided below. We may need to verify your identity before providing access or making changes.

We will consider and respond to requests in accordance with applicable privacy laws and explain any lawful reasons why a request cannot be fulfilled.

9. Marketing Communications

From time to time, we may send information about our services, promotions or business updates where you have consented or where otherwise permitted by law.

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.

10. Third-Party Websites

Our website may contain links to external websites, social media platforms or third-party services.

Illawarra Fireworks is not responsible for the privacy practices, security or content of websites operated by third parties. We recommend reviewing the privacy policies of external websites before providing personal information.

11. Privacy Complaints

If you have concerns about how we collect, use or manage your personal information, please contact us using the details below.

We will review your complaint and aim to provide a response within a reasonable timeframe, generally within 30 days.

If you are dissatisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Privacy Policy

Illawarra Fireworks may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality or legal obligations.

Any updates will be published on this page, together with the revised date. We encourage visitors to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to raise a privacy concern, please contact us.

Illawarra Fireworks

Service Area: Wollongong, Sydney and surrounding NSW

Phone: 0417 436 194

Email: [email protected]

We are committed to addressing privacy enquiries and handling your personal information with care and respect.